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Referencing statistics that “95% of consumers would be more likely to trust a business with a lot of online reviews” and that “92% look at photos while reading reviews,” San Diego-based Chatmeter launched the AI-Powered Review Image Analysis Tool and Review Generation to help boost the trustworthiness of businesses. These new capabilities are integrated into the brand’s all-in-one reputation management platform, Pulse Ai. The move is described as an industry-first and targets multi-location brands.
Chatmeter’s Review Generation tool promises to drive “three times more customer reviews in half the time” through customizable email, SMS, and QR code templates. The AI-Powered Review Image Analysis Tool, on the other hand, works to help multi-location brands gain more customer intelligence from photos. By inputting questions in plain language, brands can receive “a summary of written reviews alongside relevant photos from reviews.”
Image Credit: Chatmeter
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